Guidance for Witnesses

An investigator has contacted you because you may have information relevant to a workplace injury claim or dispute. Investigators are authorised to contact people and collect information to help with claim and dispute management. They don't make decisions, provide legal advice, or determine outcomes. Their role is simply to gather the facts.

You may be asked to share what you remember, locate any relevant documents or photos, or suggest others who might have useful information.

Providing a statement is voluntary. If you have existing legal representation, let the investigator know straight away as they will need to speak with your lawyer before proceeding.

If you choose to provide a statement, an investigator will ask you a series of questions and type your responses as you go. You are welcome to have a support person present during the meeting. Before signing anything, you will have the opportunity to review the statement and request any changes.

Your information is handled confidentially. Reports are only shared with the party who commissioned the investigation and are stored securely with physical safeguards in place to prevent unauthorised access.

This is uncommon. Most claims and disputes are resolved without reaching court. Providing a clear and accurate statement helps support early resolution. If a matter does escalate, it may proceed further.

Please contact our Investigator or direct a query to our office so we can talk through any concerns or issues.