Datumgate is a licenced investigation firm and gathers information as its core business activity. The firm is registered and operational in Victoria, Australia. Instructions to investigate are provided by verified instructing officers and information is relayed to those officers in due course.

Investigators gather personal and health information as they perform their duties and are trained and licenced to gather this data. Data may be sensitive and protected and is handled accordingly. Data is controlled throughout its lifecycle. Datumgate supports investigators in preventing unauthorised usage and disclosure of sensitive data and has security measures in place. Investigated persons, and persons otherwise involved in the investigation, can reasonably expect to have their data protected and handled appropriately.

Gathered data generally includes information provided voluntarily by witnesses, information available publicly, and information otherwise collected in a legal and ethical manner to complete authorised investigations. The data is only used and disclosed for the purpose it was collected or as otherwise required by law.

Gathered data is disclosed to the client engaging the firm and a copy is retained in secure storage controlled by the firm. The firm has processes to destroy obsolete data.

The firm uses security layers to protect personal and health information. Investigators are trained to handle this data appropriately.

Policies and procedures are in place to ensure compliance with privacy law, including items as follows:

• Confidentiality and Records Management Agreement

• Victorian Protective Data Security Standards

• Privacy and Confidentiality

• Information and Communications Technology Security

• Document Retention and Destruction

• Clear Desk and Information in the Field

Persons engaged to provide investigative services are required to conduct themselves to the highest legal and ethical standards, particularly in how they treat data. Pertinent legislation includes Privacy Act 1988 (Cth), Privacy and Data Protection Act 2014 (Vic), and Health Records Act 2001 (Vic). Accordingly, engaged persons are required to maintain compliance with the Australian Privacy Principles and the Code of Practice for Private Investigators.

Measures to protect information are subject to continuous monitoring and improvement.

The company website is not designed to actively collect private information.

Witnesses can contact our office to make corrections to personal and health information.

Proactive steps have been taken to prevent data breaches. Any queries related to data breaches will be prioritised; please contact our office promptly for resolution.

The firm is receptive to complaints and uses feedback to help develop its data management systems. Any complaints are to be referred to Datumgate management personnel for resolution.